Purpose

One durable support record.

Every issue keeps its application and version context, attachments, conversation, labels, workflow decisions, and audit timeline together from intake through release.

Standalone service Application-neutral REST API Private diagnostics SQL Server production

Designed & Developed by

Gabriel Hodnett

Hodnett Ecosystem

Support Operations

Purpose-built for the work between report and release.

01 · RECEIVE

Structured intake

Reports, crashes, requests, diagnostics, screenshots, and files arrive through one guarded pipeline.

02 · OPERATE

Daily triage

Dashboards, assignment, labels, threaded notes, search, and audit history turn intake into managed work.

03 · RELEASE

Version context

Application releases connect known and resolved issues with notes ready for future update communication.